Legal

Complaints Book

In accordance with Peru’s Consumer Protection Code, we have an online Complaints Book (Libro de Reclamaciones) available to you. Once you submit your form, you will receive a copy by email with its number and date.

Provider
GRUPO DE SOLUCIONES CREATIVAS S.A.C.
RUC
20607431117
Address
Av. Las Almendras 286, Los Olivos, Lima, Perú
1. Consumer details
2. Product or service contracted
Type of item contracted
3. Details of the claim and consumer’s request
Type

Claim (reclamo): dissatisfaction related to products or services.
Complaint (queja): dissatisfaction not related to products or services, or discontent with customer service.

Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.

The provider must respond within fifteen (15) business days, a period that cannot be extended.