Legal

Complaints Book

In accordance with Peru’s Consumer Protection Code, we have an online Complaints Book (Libro de Reclamaciones) available to you. Once you submit your form, you will receive a copy by email with its number and date.

Provider: GRUPO DE SOLUCIONES CREATIVAS S.A.C.
RUC: 20607431117
Address: Av. Las Almendras 286, Los Olivos, Lima, Perú

1. Consumer details

First name(s)

Last name(s)

ID type

ID number

Phone (optional)

Address

District (optional)

Province (optional)

Region (optional)

I am a minor

2. Product or service contracted

Type of item contracted

Product Service

Amount claimed (PEN) (optional)

Description of the product or service

3. Details of the claim and consumer’s request

Type

Claim (reclamo) Complaint (queja)

Claim (reclamo): dissatisfaction related to products or services.
Complaint (queja): dissatisfaction not related to products or services, or discontent with customer service.

Details

Your request

I authorize the processing of my data to record and handle my claim or complaint, under the Privacy policy.

Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.

The provider must respond within fifteen (15) business days, a period that cannot be extended.